• Shipping & Returns 

Shipping:

Flat $5.95 standard ground shipping is offered for all orders in continental USA.

Incorrect Addresses & Returned Shipments: 

If a package gets returned to our warehouse because of an incorrect address or no forwarding address the customer will be responsible for paying for the second shipment. An invoice will be issued to the customer via email for the shipping costs.

• Refund

While we’re confident that you’ll love your Water Scents products, we understand that things don’t always work out! In an effort to support our customers as well as our beautiful planet, we have a 30-day satisfaction guarantee. If you’re not happy with the quality of our products, you can get your money back within 30 days of your purchase, refunded to your original payment method (excluding shipping fees).

For all returns, your original shipping costs will not be refunded.

• Are Waterscents products Vegan and Cruelty-free? 

Yes, all our products are vegan and have never been tested on animals. 

• Are Waterscents products local?  

Yes they are 100% USA made.  

Water Scent’s Privacy Policy

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This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from water-scents.com (the “Site”).

PERSONAL INFORMATION WE COLLECT 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies: 

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 

– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

This website uses cookies. We use cookies to personalize content and ads, to provide social media features and to analyze our website traffic so we can create a better user experience.

Cookies are small text files that can be used by websites to make a user’s experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

HOW DO WE USE YOUR PERSONAL INFORMATION? 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 

– Communicate with you; 

– Screen our orders for potential risk or fraud; and 

– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION 

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store–you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below: 

– Facebook: https://www.facebook.com/settings/?tab=ads 

– Google: https://www.google.com/settings/ads/anonymous 

– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK 

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

CHILDREN ONLINE PRIVACY PROTECTION ACT COMPLIANCE

We are in compliance with the requirements of COPPA (Children Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

YOUR RIGHTS 

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION 

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@water-scents.com or by mail using the details provided below:

Water Scents

[Re: Privacy Compliance Officer] 

37 Ironia Rd, Flanders, New Jersey US 07836

 

While we’re confident that you’ll love your Water Scents products, we understand that things don’t always work out! In an effort to support our customers as well as our beautiful planet, we have a 30-day satisfaction guarantee. If you’re not happy with the quality of our products, you can get your money back within 30 days of your purchase, refunded to your original payment method (excluding shipping fees).

Please email us at info@water-scents.com with your order number and your reasoning/feedback for why you were not satisfied with our products. We will answer your inquiry ASAP in order to assist you.

Unfortunately, we can not accommodate exchanges on any products.

PLEASE NOTE: For all returns, your original shipping costs will not be refunded. 

*COVID-19 Update: to maintain health and safety of our staff and customers, we will not be accepting mail-in returns for any products (including unused or unopened) during this time. With that being said, please email us at info@water-scents.com if you have any issues with your order, and we will address these on a case-by-case basis.

If your item arrived defective or broken please reach out to us by email at info@water-scents.com.

Flat $5.95 standard ground shipping is offered for all orders in continental USA.

INCORRECT ADDRESSES & RETURNED SHIPMENTS

If a package gets returned to our warehouse because of an incorrect address or no forwarding address the customer will be responsible for paying for the second shipment. An invoice will be issued to the customer via email for the shipping costs.

TRACKING INFORMATION

We send you an order confirmation email once your order is placed, and a tracking email when your item is shipped/being shipped. Please check your spam folder in your email to make sure you didn’t miss your confirmation or shipping details.

Please be aware that sometimes, tracking information takes a few days to update. 

Please keep an eye on your shipping information to ensure if arrives to you, doesn’t get stolen, or in case you have to contact your local post office. 

If you have any additional information regarding your order, please feel free to reach out to us via live chat on our website or by email at info@water-scents.com

 

CHANGING OR CANCELLING ORDERS:
Once you submit your order, our team begins diligently working to get it to you as quickly as possible. Because of this, we can only accept changes or cancellations within 24 hours of your original purchase date only if your order has not been marked as fulfilled by our warehouse.

• If you would like to add merchandise to your order, please be aware that you will need to pay an invoice for the additional product price and for the incremental shipping cost.
• If you are removing merchandise from your order, we will refund you the full amount of what you originally paid for the product, but we can not refund you for the reduction in shipping cost.

If you would like to make any changes to your order, please email us at info@water-scents.com as soon as possible so we can try to accommodate your change or cancellation request.

Welcome to Waterscents. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which, together with our privacy policy, govern Waterscents relationship with you in relation to this website.

If you disagree with any part of these terms and conditions, please do not use our website.

The terms ‘Waterscents or ‘us’ or ‘we’ refer to the owner/s of the website. The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

"By using our website, you agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your local currency.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Waterscents reserves the right to make changes to the website or materials related to the website without notice.