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Shipping Policy

Flat $5.95 standard ground shipping is offered for all orders in continental USA.

INCORRECT ADDRESSES & RETURNED SHIPMENTS

If a package gets returned to our warehouse because of an incorrect address or no forwarding address the customer will be responsible for paying for the second shipment. An invoice will be issued to the customer via email for the shipping costs.

TRACKING INFORMATION

We send you an order confirmation email once your order is placed, and a tracking email when your item is shipped/being shipped. Please check your spam folder in your email to make sure you didn’t miss your confirmation or shipping details.

Please be aware that sometimes, tracking information takes a few days to update. 

Please keep an eye on your shipping information to ensure if arrives to you, doesn’t get stolen, or in case you have to contact your local post office. 

If you have any additional information regarding your order, please feel free to reach out to us via live chat on our website or by email at info@water-scents.com

 

CHANGING OR CANCELLING ORDERS:
Once you submit your order, our team begins diligently working to get it to you as quickly as possible. Because of this, we can only accept changes or cancellations within 24 hours of your original purchase date only if your order has not been marked as fulfilled by our warehouse.

  • If you would like to add merchandise to your order, please be aware that you will need to pay an invoice for the additional product price and for the incremental shipping cost.
  • If you are removing merchandise from your order, we will refund you the full amount of what you originally paid for the product, but we can not refund you for the reduction in shipping cost.

If you would like to make any changes to your order, please email us at info@water-scents.com as soon as possible so we can try to accommodate your change or cancellation request.

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